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There are certain countries that require prior government authorization before exports, and certain countries where exports are entirely prohibited. Please contact the original reseller or vendor of purchase for product technical support and warranty returns. If the original channel is no longer in business or unavailable, please contact TEAMGROUP customer service via email: rma@teamgroup.com.tw.

Upon generating an RMA (Return Materials Authorization), an order acknowledgement will be sent to you, including your assigned RMA number. Kindly proceed with returning the defective product to the designated return location as provided. Nevertheless, we highly advise reaching out to your initial reseller or vendor for further assistance regarding after-sales support.

No. Your receipt is the only proof of purchase that you need to validate the limited warranty that accompanies your Product. If you are unable to present the proof of purchase, the S/N on the product is mainly used.

Please verify that the write-protect lock of the card is off. If the problem persists, please change another card reader to shoot machine trouble. If so, please contact customer service for RMA process.