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Часто задаваемые вопросыЧасто задаваемые вопросы

Тип часто задаваемого вопроса
TECHNICAL ISSUES / TROUBLESHOOTING
  • TEAMGROUP BRICK CHARGER’S (WD02) FAQ
    Q1. Was my smartphone compatible with quick charge function?
    There are not all kind of smartphones that support quick charge function, it depends your device that if supporting Qualcomm Quick Charge 3.0 Technology.
    Related to supporting smartphone model with quick charge function, please refer the official website of Qualcomm.  https://www.qualcomm.com

    Q2. My smart phone is available with quick charge function. However, it was still not working with quick charge when it connected with Brick Charger ?
    It does not show any indication on Brick Charger. If you want to check quick charge function if it is working, please refer below instruction to check.:
    1)Make sure you plug into the right USB output with QC3.0 logo. QC30

    2)Your charging cable may be broken or using a cheap quality cable that is easily caused non-working of quick charge function. Strongly recommend using the device's original cable, a brand cable with quality assurance or a certified third-party cable(MFI).
    3)Checking your device or smartphone that charging states information to make sure your quick charging function as usual.
    PS: Every smartphone of the brand that is a different setting operation, You can contact to original device’s company services directly if you still have questions.

    Q3. What kind of USB charging cables should I use with the Brick charger?
    To ensure the utmost safety and performance, we recommend using your device's original cable, a brand cable with quality assurance or a certified third-party cable (MFI) to charge your devices with the Brick charger.

    Q4. What if using non-quick charge function device to connect desk charger for charging, it may be caused damage?
    Absolutely not, each USB output that all support charging function with smart IC to control which charging current is available for different devices.

    Q5. Is Brick charger available charging iOS devices?
    Even though the iOS devices of Apple that don’t support Qualcomm Quick Charge 3.0 Technology, it still can get the best charging performance through by smart detecting charging technology of Brick Charger.

    Q6. What if the Brick charger charges my device(s) slowly?
    Please follow below instruction to check:
    1)Your charging cable may be faulty. Please try using a different cable to check.
    2)Check the USB output x4 on left side of product that total output current required by your devices is not higher than 8A.
    3)If the problem persists, please email us at rma@teamgroup.com.tw  Our RMA specialists will be in touch with you.

    Q7. When the Brick charger is plugged into an outlet but has no devices plugged in, will it consume power?
    『What is the standby power consumption?
     The Brick charger will consume almost no power without the device connected. Its standby power consumption rate is less than 0.3W.

    Q8. What should I do if the Brick charger stops working?
    Please follow below instruction to check.
    1)If the Desk charger stops working, first try charging your device with different cables and see if it resolves the problem.
    2)You can also reset the Desk charger by unplugging it from the outlet and then re-plugging it back in.
    3)If the problem persists, please email us at rma@teamgroup.com.tw Our RMA specialists will be in touch with you.

    Q9. Can I use the Brick charger in other countries?  
    The Brick charger is compatible with 100-240V output, which means you can use it anywhere in the world as long as you have the right wall plug.

    Q10. How can I find the same power cable if I lost the original one that came with the Brick charger?
    This Brick charger comes with a standard C7 power cord. They're easily available buying online.
  • M152 OTG USB FAQ
    Q1. Why can't I input text with the phone's touch keyboard after using TEAM CROSS ?
          This is caused by the abnormal termination of TEAM CROSS. Please refer to the following steps for recovery:
    Step 1. Open the [Settings] menu
    Step 2. Select [Language & input]
    Step 3. Select default options for keyboard and input methods
    Step [1] [2]
    1-1


    Step [3]
    1-2

    Q2. Why can't I connect TEAM CROSS using WiFi?
    Ensure your phone and computer are on the same WiFi hotspot.
    If you are using the TEAM CROSS (WiFi) list to connect to the phone, please tap the refresh button in the upper right corner to get the latest list of phones connected.
    First, successfully connecting your phone and computer via the USB cable; then expand the toolbar and switch to WiFi wireless connection.
    Ensure your phone and computer are successfully connected via USB cable; if the phone is restarted, a USB connection must be successfully reestablished via USB cable in order to use WiFi wireless connection.
    If you have already followed the above instructions and your phone and computer are successfully connected via USB cable, but the WiFi button on the toolbar is still empty (as shown in the red circle); please check if any antivirus software installed on your computer is blocking the wireless connection. Please turn it off and retry.
    1-3

    Q3. Why is my phone screen freezing after connecting to WiFi?
     You are probably experiencing poor or disrupted WiFi signals.
    We suggest you use TEAM CROSS via USB cable and turn on the WiFi hotspot on your phone, and then connect your computer to that same WiFi hotspot, therefore your phone and computer will be under the same network environment.

    Q4. You have already enabled and allowed USB debugging mode on the phone, but the [Allow USB debugging?] message keeps prompting.
    1-4
    1-5

    This is probably caused by the unsuccessful installation of the USB debugging driver. Please connect your computer and phone via USB cable, and then restart TEAM CROSS.

    Q5.How to solve [No android device found]?
    First, unlock your phone screen. When your phone screen turns dark or goes to sleep mode, please unlock your screen and you will see the picture as shown above. Please check [Always allow from this computer] and tap [OK].
    If you have already unlocked your phone screen, but still can’t see the prompt window as shown in the picture above; please replug the USB cable connected between the phone and the computer, then the window will appear again.
    If you are using Windows 7, please check the taskbar to see if the driver is still installing; the prompt window will appear on the phone only after the driver is finished installing.
    Please ensure the system time on your computer is accurate. If it is invalid, please adjust the time and restart TEAM CROSS.
    Check if your computer has installed any other phone assistant applications. Please turn them off and restart TEAM CROSS.

    Q6. Why I can't connect to TEAM CROSS via USB cable?
    Ensure the display adapters on your computer device manger is not Microsoft Basic Display Adapter. If it is, please go to the website of your display card company, then download and install the latest display card driver.
     
  • WHAT IS OTG?
    OTG, an abbreviation of On-The-Go, acts as a supplementary standard of USB. It allows USB equipment, such as mobile phones, to act as the primary device for direct connection with USB drive, mouse or keyboard.

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