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15 Aug 2018
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TEAMGROUP BRICK CHARGER’S (WD02) FAQ

Q1. Was my smartphone compatible with quick charge function?
There are not all kind of smartphones that support quick charge function, it depends on your device that if supporting Qualcomm Quick Charge 3.0 Technology.
Related to supporting smartphone model with quick charge function, please refer the official website of Qualcomm.  
https://www.qualcomm.com


Q2. My smartphone is available with a quick charge function. However, it was still not working with the quick charge when it connected with Brick Charger?
It does not show any indication on Brick Charger. If you want to check quick charge function if it is working, please refer below instruction to check.:
  1. Make sure you plug into the right USB output with QC3.0 logo. 
  2. Your charging cable may be broken or using a cheap quality cable that is easily caused non-working of quick charge function. Strongly recommend using the device's original cable, a brand cable with quality assurance or a certified third-party cable(MFI).
  3. Checking your device or smartphone that charging states information to make sure your quick charging function as usual.

PS: Every smartphone of the brand that is a different setting operation, You can contact to original the device's company services directly if you still have questions.


Q3. What kind of USB charging cables should I use with the Brick charger?
To ensure the utmost safety and performance, we recommend using your device's original cable, a brand cable with quality assurance or a certified third-party cable (MFI) to charge your devices with the Brick charger.


Q4. What if using non-quick charge function device to connect desk charger for charging, it may be caused damage?
Absolutely not, each USB output that all support charging function with smart IC to control which charging current is available for different devices.


Q5. Is Brick charger
available for charging iOS devices?
Even though the iOS devices of Apple that don’t support Qualcomm Quick Charge 3.0 Technology, it still can get the best charging performance through by smart detecting charging technology of Brick Charger.


Q6. What if the Brick charger charges my device(s) slowly?
Please follow below instruction to check:
  1. Your charging cable may be faulty. Please try using a different cable to check.
  2. Check the USB output x4 on the left side of product that the total output current required by your devices is not higher than 8A.
  3. If the problem persists, please email us at rma@teamgroup.com.tw Our RMA specialists will be in touch with you.


Q7. When the Brick charger is plugged into an outlet but has no devices plugged in, will it consume power?
What is the standby power consumption?
The Brick charger will consume almost no power without the device connected. Its standby power consumption rate is less than 0.3W.


Q8. What should I do if the Brick charger stops working?
Please follow below instruction to check.
  1. If the Desk charger stops working, first try charging your device with different cables and see if it resolves the problem.
  2. You can also reset the Desk charger by unplugging it from the outlet and then re-plugging it back in.
  3. If the problem persists, please email us at rma@teamgroup.com.tw Our RMA specialists will be in touch with you.


Q9. Can I use the Brick charger in other countries?  
The Brick charger is compatible with 100-240V output, which means you can use it anywhere in the world as long as you have the right wall plug.


Q10. How can I find the same power cable if I lost the original one that came with the Brick charger?
This Brick charger comes with a standard C7 power cord. They're easily available buying online.